been my experience that there’s a small group of special
people in any population of workers, artists, supervisors,
managers or professionals. These few people are special
because they are the extraordinary performers. They
don’t produce average or good results; they consistently
deliver excellent results. These folks are few and far
between. They are so rare, you can recognize them almost
immediately when you meet them, work with them or hear
We all recognize professional athletes who fall into
this category. It’s easy to identify artists
or chess masters who are at the top of their profession.
The same holds true for the various groups of people
you need to operate a business. They are the individuals
who consistently deliver the very best results—the
sales person who outsells everyone else on the sales
team or the manager to whom you would give a critical
assignment if the company’s future depended
on that one job.
They are the top 3% when it comes to performance. No
one completely understands what makes these high performers
function so effectively; there’s no single personality
trait, work habit or background that differentiates
them from everybody else. The only thing different is
they consistently perform at an A+ level.
Whenever I hear about or notice somebody who belongs
to this group, I make it a point to meet them and get
to know them. I keep track of where they are and what
they’re doing. I contact them from time to time to ask
for their advice on a challenge or opportunity I might
be facing. If one of these people is ever looking for
a job, I try to hire them. It doesn't matter if there’s
an opening in our organization that’s suited for them
at the time.