Successful service delivery is
a partnership with our clients. We not only listen
to their feedback, we’rely on it to develop our
service delivery programs to them. At Valcourt
we pride ourselves in doing what we say we are
going to do, and then measuring the results of
Our Quality Assurance Management System
is based on:
of our services
Through our scheduling systems our clients are
notified well in advance to schedule a mutually
beneficial time to complete our services. In our
computerized client management information system,
a complete service profile exists of each building
we service and its unique requirements.
Pre-work Site Inspection
Prior to completing services at our clients building,
our managers complete a pre-work site inspection
of our client’s building to assess any additional
service needs or any exterior building conditions
that may need to be addressed.
Managing OSHA &
I-14 Compliance Programs
Our management team works with clients to ensure
that their buildings are in compliance with current
standards and regulations.
Recruiting and Hiring
the Right People
Valcourt Building Services has long recognized
that in order to deliver and assure quality service,
the right people must be recruited, hired and
trained. These team members must have the right
service mentality and proper skills before performing
Management Support and
Our organization is committed to the concept of
Total Quality Management. From the time we schedule
the service, through the follow up phone call,
we make sure you are pleased with our work.
Project Quality Assurance
For all projects that we complete, our service
managers complete a detailed quality service review
with our project supervisor to ensure that all
of the client’s expectations were met.
Expert Service Advice
Our service team includes specialists in every
phase of exterior building services. From rooftop
anchor retrofit consultation to glass stain removal,
from building caulking to garage restoration,
Valcourt Building Services has the expertise you
can rely on.
Client Service Surveys
We are committed to continuous improvement of
client services. On a regular basis, our clients
receive a post-services survey to rate our performance
and provide valuable feedback on our team.