Commercial window cleaning today is much more involved
than just removing dirt and grime from a window. With
the technological advances in insulated glass, glass
restoration needs and processes, as well as industry
safety and compliance issues, choosing a properly qualified,
experienced window cleaning service provider is more
important than ever.
Window washing, glass stain removal, pressure washing,
and OSHA and ANSI compliance support are just some of
the services a qualified and professional window cleaner
should provide and perform accurately and safely.
Qualification areas to consider:
Can they provide client references that affirm their
expertise and experience in all facets of window cleaning?
they provide written evidence of drug-free workplace
they provide documented evidence of a safety inspection
Can they provide an organizational chart that
identifies their management depth and responsibilities
as it pertains to window cleaning services?
An important factor in selecting any service provider
is their ability to document their financial stability. Financial areas to consider:
they provide an independently audited financial statement
for the company?
is their financial stability and credit worthiness?
accounts payable submittals managed efficiently and properly?
Ensure that the window cleaning service provider has
proper levels of insurance coverage.
Confirm that the insurance company will list you as an
Do they provide a comprehensive insurance package?
their umbrella policy limit sufficient to cover your
they have a “care, custody and control” endorsement?
they have mold and pollution coverage?
While window cleaning may be one of the smallest line
items in your building's maintenance budget it can
carry the highest exposure to liability.
Both window cleaning providers and building owners must
fulfill new requirements designed to make the work environment
safer. Failure to comply with the OSHA regulations and
ANSI standards leaves both the owner and contractor vulnerable
to a liability lawsuit in the event of an accident.
The requirement of a certifiable roof anchorage system,
combined with specific language on the number of anchors
needed to pass the requirements of the ANSI I-14 Standard,
has put many building owners in the position of needing
additional roof anchors installed. This process can be
long and frustrating, and can be accomplished most easily
with help from a knowledgeable window cleaning service
Questions for a building owner/manager:
kind of roof anchorage system are the window cleaners
are the window cleaners secured to that system?
that anchorage system code compliant?
the required documentation been exchanged?
Does your window
cleaning service provider have a dedicated OSHA Compliance
and Safety Department staffed with experienced managers?