Quality assurance and service in the exterior building service industry are a process of continuous improvement, in which the client defines quality service through their expectations and rates performance by the precision and perception of the services delivered.

At Valcourt Building Services, we are constantly asking ourselves the question, “How may we serve our clients better?” Some of the ways we have responded to this challenge are by:

Successful service delivery is a partnership with our clients. We not only listen to their feedback, we rely on it to develop our service delivery programs to them. At Valcourt we pride ourselves in doing what we say we are going to do, and then measuring the results of our efforts.

Our Quality Assurance Management System is based on:

Advanced scheduling of our services
Through our scheduling systems, our clients are notified well in advance to schedule a mutually beneficial time to complete our services. In our computerized client management information system, a complete service profile exists of each building we service and its unique requirements.

Pre-work Site Inspection
Prior to completing services at our client's building, our managers complete a pre-work site inspection to assess any additional service needs or any exterior building conditions that may need to be addressed.

Managing OSHA & I-14 Compliance Programs
Our management team works with clients to ensure that their buildings are in compliance with current standards and regulations.

Recruiting and Hiring the Right People
Valcourt Building Services has long recognized that in order to deliver and assure quality service, the right people must be recruited, hired and trained. These team members must have the right service mentality and proper skills before performing client services.

Management Support and Philosophy
Our organization is committed to the concept of Total Quality Management. From the time we schedule the service, through the follow-up phone call, we make sure you are pleased with our work.

Project Quality Assurance Inspections
For all projects that we complete, our service managers complete a detailed quality service review with our project supervisor to ensure that all of the client’s expectations were met.

Expert Service Advice
Our service team includes specialists in every phase of exterior building services. From rooftop anchor retrofit consultation to glass stain removal, from building caulking to garage restoration, Valcourt Building Services has the expertise you can rely on.

Client Service Surveys
We are committed to continuous improvement of client services. On a regular basis, our clients receive a post-services survey to rate our performance and provide valuable feedback on our team.